The Communication Process

The Communication Process
Price: 
$20.00

Course Hours: 
0.5
Course Type: 
Self-Study
  • Description
  • Objectives
  • Materials
  • Approvals
  • System Requirements
  • General Information

Communication is the process of transmitting information from one person or place to another. Some of it occurs via a formal communication channel that is the official channel that carries organizationally approved messages and information. Other messages are transferred through the grapevine, which is the transmission of messages from employee to employee outside of formal communication channels. Managers frequently use one-on-one communications as the couch and counsel their workers. No matter the vehicle, all communication is impacted by nonverbal elements.

To effectively manage workflow and worker productivity, managers need to have an understanding of the communication process and how to effectively send and receive messages. This course discusses the communication process and the main communication channels in the workplace.

After completing this course, you should be able to:

  • Describe the communication process
  • State examples of formal communications
  • Summarize informal communications
  • Explain one-on-one communications
  • List ways nonverbal communications is used in the workplace

All materials are included in this course.

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

  • Operating Systems - Windows Vista, Windows 7, Windows 8 or 8.1
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher  with Windows
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player